- Situation
-
2023 – 2025. Nepal’s public-sector
banking environment — high daily footfall, diverse customers, and strict standards for
accuracy, confidentiality, and clear communication on products and services.
- My role
-
Marketing manager, with hands-on
customer service — front-desk queries,
account and product guidance, complaint handling, documentation support, and branch-level
outreach to explain schemes and strengthen client relationships.
- Outcome
-
Consistently resolved service issues at first contact where possible; improved clarity for
customers on key products; recognised by management for professional conduct and reliable
coordination between service and marketing messages.